Can OIM run without cloud hosting?
Yes. OIM is designed for local-first deployment on a store computer or local server, with optional integration to cloud or business systems when needed.
FAQ
Common questionsbefore deployment
Answers for buyers comparing OIM packages, camera needs, local deployment, support, and integrations.
How many cameras can be supported?
Starter is designed for 1-2 camera feeds. Professional supports multi-camera management, and Enterprise is recommended for larger or multi-site planning.
Are cameras and hardware included?
The listed packages cover software and deployment service scope. Cameras, computers, servers, wiring, cloud hosting, or third-party devices can be quoted separately.
Can OIM connect to CRM, membership, or access systems?
Yes. OIM supports REST API and WebSocket workflows. Professional includes consultation, while Enterprise includes deeper integration support.
What does the $12000 Enterprise plan include?
Enterprise includes Professional features, advanced deployment planning, security management, data backup management, integration support, downloadable upgrade packages, priority handling, and 24-hour issue response.
Does Enterprise include security and backup management?
Yes. Enterprise includes security management for admin access, operating permissions, and risk rules, plus data backup management for backup planning, safe restore, cleanup, and long-term maintenance guidance.
How does 24-hour issue response work?
Enterprise customers receive a response within 24 hours for usage questions, troubleshooting, upgrade guidance, and support scheduling.
Can unknown visitors be turned into customer profiles?
Yes. Visitor review workflows can help teams review snapshots and create customer profiles using selected face samples.
What should be prepared before a demo?
Prepare business type, camera count, site zones, main recognition goal, preferred package, and any CRM or access-control integration needs.
Still Deciding?
Use a demo to match OIM to your site
A guided walkthrough can confirm camera scope, package fit, data handling, and support expectations.